Policies and FAQ's

Return policy

**NO REFUNDS-NO EXCEPTIONS**

All sales are final.  We do not allow returns, refunds or exchanges.  All items are custom made to order and that prohibits us from being able to resell your items.  If there is a mistake on physical products that were made on MY end, I will take responsibility and allow the return or replacement with the corrected item.  We do our best to ensure you have a high quality product that you will love before it leaves our hands, but I am a human and will make an occasional mistake.

Quality Guarantee

Tumblers

As we do our very best to make each item as perfect as possible, you may see a few small flaws due to the nature of the art and it being a hand made item.  Our guarantee covers your cup against yellowing/fading or any problems that occur due to our process.  To ensure you get the highest use of your items, please see our Care Section.  This does not cover misuse or dropping of Tumblers.  This guarantee is good for 1 year from the shipping date.  This guarantee will be voided if you do not follow proper care instructions.  Each item is sent with care instructions, please read them once you receive your items.

Apparel

Everything made a Classy Creations is made with the highest quality products.  All of the apparel dyes and printing materials are made with top quality products.  With that being said, if you do not properly care for your apparel, you may not get the most out of your items.  We offer a One Year Guarantee on our apparel.  This covers any kind of defects on our end that we potentially missed.  We do try to make sure everything is perfect before it leaves our hands, but we are human.

Turn Around Time

To ensure that we are sending out the highest quality product, we take our time making sure everything you receive is as close to perfect as we can get it.  Due to supply chain issues, turn around times may vary, but will be updated within this section.  Turn around times could potentially be quicker if the material of the items ordered are in stock.

*Please note these times do not include shipping time, Holidays, or weekends.

Tumblers 4-6 weeks

Made to order t-shirt 2-4 weeks

Care of Products

Tumbler Care

Included in your tumbler that you purchased will be a care card.  Please read and follow as instructed.  Also posted below.

*Do not soak.  Soaking your tumbler can lead to the epoxy seal breaking and ruining the artwork.

*Please DO NOT put in dishwasher or microwave.

*Do not leave in direct sunlight for long periods of time.  Although we use high quality epoxy with 500 degree heat resistant and UV protection, long term exposure to UV rays and damage/fade your cup design.  This can also cause premature yellowing of the epoxy.

*Avoid dropping or rough handling of products.  The last thing you want is to ruin your item.

T-Shirt Care

We have different processes of making our t-shirts, screen printing, sublimation and heat transfer.  Please read the care card that is sent with your package to ensure keeping your apparel at its highest quality.  Your care card will be the instructions for the specific process that is used on your apparel.

Turn garment inside out

Machine wash cold

No bleach

No fabric softeners

Dry on low

Do not dry clean

Iron inside out

Hand Dyed Apparel

I only use professional, quality tie dye.  This process has many steps and I do everything I can to get any remaining dye out.  PLEASE wash by itself for the first wash to ensure that any bleeding does not occur into your other laundered items.

Ready to Ship

Please allow 5-7 business days for shipping of ready to ship items.

Shipping

All items are shipped via USPS Mail.  Once the item has a shipping label created you will receive an email with tracking.  Please allow 2-7 business days for delivery.  All priority mail will include insurance to cover your purchase.  This is to cover any damages incurred by the postal service.  This does not cover stolen/misdelivered items.

TERMS OF SERVICE

To ensure we are sending out the highest quality product, we take our time making sure everything you receive is as close to perfect as I can get it.  Our standard turn around time is 4-6 weeks for tumblers and 2-4 weeks or apparel.  I say this to be safe on my end, but your items could potentially be finished before then.  I strive to get everything finished as soon as possible but the turn around time (TAT) will depend on my work load.  Please take into consideration that I work full time.  Thank you for your understanding.